Return, Warranty, and Shipping Policies
Our return policy below only applies to orders from www.EargasmEarplugs.com, if you ordered from another platform or vendor, please contact them for return information.
If you are not satisfied with any products (except for our Refresher Program), you may return it for a refund, with no questions asked, under the following conditions:
1. Your refund request must be made within thirty (30) calendar days of the delivery of the item according to tracking information on the order. All items must be in transit, according to tracking information, back to our location within thirty five (35) calendar days from when the item was delivered. Items that do not begin their transit during this time period will receive partial refunds in an amount at the sole discretion of Eargasm Earplugs.
2. We will only refund product costs, shipping charges are non-refundable.
3. Unused products will be fully refunded. Used products, as long as all original items and packaging are included and in reasonable condition, can still be returned, but will be subject to a 20% restocking fee of the purchase price. If any items/parts are missing we reserve the right to increase the restocking fee up to 50%.
4. We will deduct the cost of return shipping we incur from any refund, this cost is typically is between $3-$5.
Returning a Product:
Follow these steps to return a product purchased from our Site:
1. Click here to process your return request online. You will receive a pre-paid shipping label to return your items. If you have any questions or concerns about your return please feel free to email us at info@EargasmEarplugs.com.
Please note: return labels must be used within 2 weeks of being issued, or they are subject to cancellation. We are not responsible for any issues related to a customer's use of a cancelled label.
2. Pack the product in its original packaging and mail it in a sturdy bubble envelope to ensure the product will be returned without damage.
3. Once the product is received and verified, you will receive a confirmation email with the details of your refund.
Our warranty applies only to products sold on www.EargasmEarplugs.com, items "Sold by Eargasm® Earplugs" on Amazon (Pay close attention to who is selling the product on Amazon!), and through authorized distributors. Eargasm Earplugs reserves the right to deny warranty claims on products sold by unauthorized companies or individuals such as on eBay, counterfeits on Amazon, or other sales channels. Feel free to inquire if a distributor is authorized via email at info@EargasmEarplugs.com
All products produced by Eargasm Earplugs undergo quality control inspections. However, if you believe you have received in anyway a defective product, you must bring it to our attention by emailing info@EargasmEarplugs.com within 30 days of the delivery date of your order. Please provide photographs of the defect for us to review. We will evaluate on a case by case basis how to resolve your concerns. We are willing to work with you to make things right by sending replacement parts and/or issuing a partial/full refund.
Exchanges are not permitted. Instead, you may return items through the process outlined above and place a new order through our site at your convenience.
Shipping Policies and Modifying Orders:
Modifying Orders After They Are Placed:
We try our best to process and fulfill orders ASAP which prevents us from making changes to your order after it is placed. Therefore, all order details and total amounts paid are final once the order is placed. We ask you please double check all names, addresses, promo codes, items ordered, and other details at checkout before purchasing to confirm they are correct.
If there are any errors in your information provided, please contact us ASAP and we will try our best to change it before shipping. We cannot promise any changes will be made, but will put our best effort in to make it happen.
If any order is returned to our facility due to an invalid address that is submitted at the time of the order, a reship fee ($5-$20 depending on the weight and destination of the package) will apply to modify the address and reship it out to the correct address. Alternatively, the customer also may also receive a refund after our shipping costs are deducted.
Missing Items in Package:
If any items are missing from your package, please notify us within 10 days of the delivery date of the item according to the tracking information on the package.
Please provide us a photograph of what you received. We will evaluate on a case by case basis how to resolve your concerns. We are willing to work with you to make things right by sending replacement parts and/or issuing a partial/full refund.
Shipping Times and Instructions:
We promise on our end to tender to the Post Office packages in the time frame quoted and with the shipping service as stated at checkout. However, we have no control past that point as to the Post Office's shipping speed and manner of delivery. In general the Post Office is very reliable with delivery and shipping speeds, but unfortunately once in a while packages may get delayed for one reason or another.
Once the package is in the Post Office's possession, we are unable to speed up delivery or forward requests for the postman to deliver at a certain time of day or location. We appreciate in advance your patience and willingness to work with the Post Office in receiving your package, albeit it may not be at the time or place you'd prefer.
Domestic Missing Packages:
On occasion, an order will be marked as delivered by the mail carrier, yet the customer does not receive the package.
Customers agree to lead any investigation researching missing packages that are marked as delivered. This is includes but is not limited to: checking in with their household, neighbors, postman, determining their local post office and reaching out to them, and/or filling out a missing package affidavit.
If after investigation the package does not show up, we are willing to re-ship out orders on a case by case basis. Customers must notify us within 10 days of the marked delivery date for the package of any delivery issues, or the opportunity to re-ship out the package will not be eligible. If re-shipping out to the same address as the initial package, customer agrees to have signature confirmation placed on the package to confirm delivery.
International Missing Packages:
Unless you choose our premium UPS shipping option, international shipments are forwarded from the United States Postal Service to your local country's carrier. Due to the complicated nature of international shipments via USPS, we offer an insured and uninsured option for international shipments. Eargasm Earplugs is not responsible for non-delivery of uninsured international shipments. Insured shipments that result in delivery issues will be reshipped or fully refunded at the sole discretion of Eargasm Earplugs. USPS does not typically inform us who the local carrier is, but typically it is the local postal operator (Not UPS, Fedex, DHL etc...). We also may not speak the local language and do not have the ability to contact your local carrier. We appreciate your cooperation in finding out all information from your local carrier regarding the shipment. We are happy to provide copies of all shipping labels and tracking numbers to assist with your research.