Our return policy below only applies to orders from www.EargasmEarplugs.com, if you ordered from another platform or vendor, please contact them for return information.
If you are not satisfied with any products (except for our Refresher Program), you may return it for a refund, with no questions asked, under the following conditions:
1. Your refund request must be made within thirty (30) calendar days of the delivery of the item according to tracking information on the order. All items must be in transit, according to tracking information, back to our location within thirty five (35) calendar days from when the item was delivered. Items that do not begin their transit during this time period will receive partial refunds in an amount at the sole discretion of Eargasm Earplugs.
2. We will only refund product costs, shipping charges are non-refundable.
3. Unused products will be fully refunded. Used products, as long as all original items and packaging are included and in reasonable condition, can still be returned, but will be subject to a 20% restocking fee of the purchase price. Due to the personal nature of our products, used products are defined as any product that has a broken seal or appears to have been taken out of the packaging (even if it was just used once and cleaned afterwards).
If any items/parts are missing we reserve the right to increase the restocking fee up to 50%.
4. We will deduct the cost of return shipping we incur from any refund, this cost is typically is between $3-$5.
Returning a Product:
Follow these steps to return a product purchased from our Site:
1. Click here to process your return request online. You will receive a pre-paid shipping label to return your items. If you have any questions or concerns about your return please feel free to email us at info@EargasmEarplugs.com.
Please note: return labels must be used within 2 weeks of being issued, or they are subject to cancellation. We are not responsible for any issues related to a customer's use of a cancelled label.
2. Pack the product in its original packaging and mail it in a sturdy bubble envelope to ensure the product will be returned without damage.
3. Once the product is received and verified, you will receive a confirmation email with the details of your refund.
Our warranty applies only to products sold on www.EargasmEarplugs.com, items "Sold by Eargasm® Earplugs" on Amazon (Pay close attention to who is selling the product on Amazon!), and through authorized distributors. Eargasm Earplugs reserves the right to deny warranty claims on products sold by unauthorized companies or individuals such as on eBay, counterfeits on Amazon, or other sales channels. Feel free to inquire if a distributor is authorized via email at info@EargasmEarplugs.com
All products produced by Eargasm Earplugs undergo quality control inspections. However, if you believe you have received in anyway a defective product, you must bring it to our attention by emailing info@EargasmEarplugs.com within 30 days of the delivery date of your order. Please provide photographs of the defect for us to review. We will evaluate on a case by case basis how to resolve your concerns. We are willing to work with you to make things right by sending replacement parts and/or issuing a partial/full refund.
Exchanges are not permitted. Instead, you may return items through the process outlined above and place a new order through our site at your convenience.
Shipping Policies and Modifying Orders:
Free Coverage for Missing, Damaged, Lost or Stolen Packages or Items Within Package:
Eargasm Earplugs takes the utmost care in safely and accurately packing our products from our warehouse in Los Angeles, CA. Despite our best efforts, after packages leave our warehouse, occasionally they will be lost, stolen, damaged or go missing while in transit to our customers.
To address this issue we offer our own shipping coverage on every package shipped at no additional cost! If any of the above issues arise, we will work with you to obtain a refund or reshipment on your package.
If item is marked as "delivered," but the customer does not receive item, we must be contacted at most 10 days after the day the package is marked as "delivered" via tracking to be eligible for coverage.
Customer agrees that any reshipments will have signature confirmation included to ensure delivery.
Order with confidence that if any of the above scenarios occurs with the delivery of your package, it will be covered!
Please note our coverage is subject to the "Invalid or Incorrect Addresses" and "International Orders" policies below.
Invalid or Incorrect Addresses and Failure to Pick Up Package Policy:
If any order is returned to our facility due to an invalid address or is delivered to the wrong location due to an incorrect address submitted at the time the order is placed, a reship fee ($5-$20 depending on the weight and destination of the package) will apply to modify the address and reship it out to the correct address. We reserve the right to place signature confirmation on all reshipments to ensure it safely arrives at its final destination. Alternatively, the customer also may receive a refund after our fulfillment costs (typically $5-$20) are deducted.
The policy above also applies to orders which are returned to our location due to failure by the customer to pick up a package placed on hold by the shipping carrier.
Unless you choose our premium UPS/DHL shipping options, international shipments are shipped via the United States Postal Service and then forwarded to your local country's carrier. USPS does not inform us who the local carrier is, but typically it is the local postal operator (Not UPS, Fedex, DHL etc...). We also may not speak the local language and do not have the ability to contact your local carrier. If any delivery issues occur, our shipping protection still applies, but we will ask you to work with us in finding out all information from your local carrier regarding the shipment prior to us refunding or reshipping the order. We are happy to provide copies of all shipping labels and tracking numbers to assist with your research.
Customs and Duties:
If ordering outside of the USA, please note that all pricing displayed on our website does not include import duties and customs fees. You may receive a bill from your local government to cover these fees upon receiving a shipment. Eargasm Earplugs is not responsible for any of these costs and must be covered by the customer.
Modifying Orders After They Are Placed:
We try our best to process and fulfill orders ASAP which prevents us from making changes to your order after it is placed. Therefore, all order details and total amounts paid are final once the order is placed. We ask you please double check all names, addresses, promo codes, items ordered, and other details at checkout before purchasing to confirm they are correct.
If there are any errors in your information provided, please contact us ASAP and we will try our best to change it before shipping. We cannot promise any changes will be made, but will put our best effort in to make it happen.
Shipping Times and Instructions:
We promise on our end to tender to the Post Office packages in the time frame quoted and with the shipping service as stated at checkout. However, we have no control past that point as to the Post Office's shipping speed and manner of delivery. In general the Post Office is very reliable with delivery and shipping speeds, but unfortunately once in a while packages may get delayed for one reason or another.
Once the package is in the Post Office's possession, we are unable to speed up delivery or forward requests for the postman to deliver at a certain time of day or location. We appreciate in advance your patience and willingness to work with the Post Office in receiving your package, albeit it may not be at the time or place you'd prefer.