If you are not satisfied with any products that you purchase through our site, we will provide a refund under the following conditions:
1. Your refund request must be made within thirty (30) calendar days of the delivery of the item according to tracking information on the order. All items must be in transit, according to tracking information, back to our location within thirty five (35) calendar days from when the item was delivered.
2. We will only refund product costs, shipping charges are non-refundable.
3. Unused products will be fully refunded. Used products, as long as all original items are included, can still be returned, but will be subject to a 20% restocking fee of the purchase price.
4. We will deduct the cost of return shipping we incur from any refund, this cost is typically is between $3-$5.
Returning a Product:
Follow these steps to return a product purchased from our Site:
1. Click here to process your return request online. You will receive a pre-paid shipping label to return your items. If you have any questions or concerns about your return please feel free to email us at info@EargasmEarplugs.com
2. Pack the product in its original packaging and mail it in a sturdy bubble envelope to ensure the product will be returned without damage.
3. Once the product is received and verified, you will receive a confirmation email with the details of your refund.
Exchanges are not permitted. Instead, you may return items through the process outlined above and place a new order through our site at your convenience.
Modifying Orders After They Are Placed:
We try our best to process and fulfill orders ASAP which prevents us from making changes to your order after it is placed. Therefore, all order details and total amounts paid are final once the order placed. We ask you please double check all names, addresses, promo codes, items ordered, and other details at checkout before purchasing to confirm they are correct.
If there are any errors in your shipping address, please contact us ASAP and we will try our best to change it before shipping. If any order is returned to our facility due to an invalid address, a $5 reship fee will apply to modify the address and reship it out to the correct address.