Eargasm

Hassle Free Return Policy

If you are not satisfied with any products that you purchase through our site, we will provide a refund for the cost of the product, minus return shipping charges, within thirty (30) calendar days of your purchase, provided you return the product in new condition and with the original packaging. Used items can still be returned, but will be subject to a 20% restocking fee of the purchase price. 

Returning a Product:

Follow these steps to return a Product purchased from our Site:

  1. Contact our support team via email at ryan@strandindustries.com to initiate the return process. You will receive Return Material Authorization (RMA) number to include in the package and a pre-paid shipping label.
  2. Pack the product in its original packaging and mail it in a sturdy bubble envelope to ensure the product will be returned without damage. Be sure to include the RMA number in the packaging.
  3. Once the product is received and verified, you will receive a confirmation email with the details of your refund.

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